Acceptance of terms

Welcome to Healthy Pet Foods Limited’s (“Healthy Pet Foods”) website which we provide as a service to our customers. If you visit or use this website, you agree to and are bound by the following terms and conditions (“Terms and Conditions”). Healthy Pet Foods reserves the right to change the Terms and Conditions from time to time and your use of the website will be subject to the most current version of the Terms and Conditions posted on the website.


While Healthy Pet Foods endeavours to supply accurate information on this website, errors and omissions may occur. Healthy Pet Foods does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this website. To the extent permitted by New Zealand law, Healthy Pet Foods makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this website or any other website.


All content on this website is protected by copyright and/or other intellectual property laws and any unauthorized use of these materials may violate such laws. All software used on this website is the property of Healthy Pet Foods or their software suppliers. Except as specifically permitted in these Terms and Conditions, no portion of the information or documents on this website may be reproduced in any form or by any means without the prior written permission of Healthy Pet Foods.

Use of website information

You may view, download and print the documents and information available on this website subject to the following conditions: The documents and information
(a) must be used solely for personal, informational, internal, non-commercial purposes.
(b) must not be modified or altered in any way.
(c) must not be distributed in a commercial capacity.

Not veterinary advice/medicine

The material available on this website, without limitation, is provided for your information and educational purposes only. It is not meant to take the place of the advice of your pet’s veterinarian. Health Pet Foods cannot examine your pet and/or give you veterinary advice. Only veterinarians who examine your pet can give you veterinary advice or diagnose your pet’s medical problem. Your reliance on the information you receive from Healthy Pet Foods is solely at your own risk. If your pet has a specific health problem, contact your veterinarian.

Privacy policy

Healthy Pet Foods respects your privacy and wishes to safeguard the personal information you provide to us online or otherwise. Healthy Pet Foods will collect information that you voluntarily provide to us as part of Healthy Pet Foods’ continuing efforts to improve the content of its website and to notify you about updates to the website. If you visit or use this website and provide personal details, you are agreeing to Healthy Pet Food’s Privacy Policy and are giving your consent to the collection, use and disclosure of your personal information as described in these Terms and Conditions.

Personal information

Healthy Pet Foods receives and stores any information you enter on its website or you give us in any other way. During registration or if requesting information, a user is required to provide their contact information to allow Healthy Pet Foods to provide the service or information requested.


Healthy Pet Foods’ website may be hosted with a service provider. Its agreements with them protect the information that it collects from any unauthorised use. Healthy Pet Foods does not share any information about visitors to this website with any other companies for any reason, unless you authorise us to do so. We do not sell mailing lists and we will not disclose your personal information or email address, unless we believe we are required to do so by law.


This website contains links to other websites. Healthy Pet Foods is not responsible for the privacy policies of those other websites.

Choice – Opt out

If you receive future emails from Healthy Pet Foods, you may opt out of those emails by clicking on a link in the email you receive.

Your right to access your information

The Privacy Act 1993 gives you the right to access and correct any personal information held by Healthy Pet Foods, subject to the payment of any reasonable charge.


Healthy Pet Foods can sell and deliver its products in New Zealand only. You can order online once you have registered with us. By registering with us you accept and agree to be bound by these Terms and Conditions in full. When you place an order with Healthy Pet Foods, you are making an offer to buy goods. Healthy Pet Foods will send you an e-mail to confirm that it has received and accepted your order, which indicates that a contract has been made between us. Healthy Pet Foods will take payment from you when it accepts your order.
Your orders will be dispatched within two business days, with all orders required to be paid by credit card through Healthy Pet Foods on line payment system prior to dispatch.
All products on this website are priced in New Zealand dollars and include GST at 15%. Healthy Pet Foods’ prices are subject to change without notice.
Healthy Pet Foods reserves the right to decline to trade with you. In addition, Healthy Pet Foods may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to you by facsimile, email or telephone. If Healthy Pet Foods declines to accept an order where payment has been received, Healthy Pet Foods will refund that payment.

Credit card security

Healthy Pet Foods uses 128-bit SSL (Secure Socket Layer) encryption for your secure online credit card processing using "Windcave”, whereby sensitive information is encrypted to protect your privacy. You can help to protect your details from unauthorised access by logging out each time you finish using the website, particularly if you are doing so from a public or shared computer.


Healthy Pet Foods products are packaged in cases/cartons and will generally be delivered with a packing slip attached to the outside of the package. If in the unlikely event the goods you receive are damaged, you must advise us within 24 hours of delivery. All damaged goods will be picked up by Healthy Pet Foods courier company at no charge to you, and a replacement order will be sent to you at no further cost to you.
Delivery rates are based on weight/size and delivery address and will be calculated and shown prior to your completing the payment process. 

Rural delivery addresses - $5.00 will be added to the standard delivery charge

Other points to note:
  • No deliveries will be made on weekends
  • All deliveries will require signatures, unless you provide other instructions when completing your order
  • Deliveries are only to physical addresses, not PO Box addresses
  • Delivery times are generally 1-2 business days in the North Island & 2-3 business days to the South Island


Damaged goods If the goods you receive are damaged, you must advise us within 24 hours of delivery. All damaged goods will be picked up by Healthy Pet Foods’ courier company at no charge to you, and a replacement order will be sent to you at no further cost to you.
Returns If, for any reason, you are not satisfied with the products you have purchased, please contact us immediately. Healthy Pet Foods will provide you with a “Returns Approval #” and provided you return the product within 14 days of purchase, we will process a refund to your credit card or send you replacement product.
To return, please repackage the products and send to:
Healthy Pet Foods Limited
Level 1, 41 Taharoto Rd
Auckland 0622.

Disclaimers And Indemnity

To the full extent permitted by law you hereby waive and release Healthy Pet Foods from, and indemnify and hold Healthy Pet Foods harmless from, any and all liability in respect of any and all costs, losses, damages and expenses suffered by you which arise in connection with any Healthy Pet Foods product or any breach of these Terms and Conditions. This includes but is not limited to loss of income, profits, interest, opportunity or loss of market, and is irrespective of whether such losses may be direct, or special, or indirect or consequential, and whether or not Healthy Pet Foods had knowledge that such damages may be incurred. These Terms and Conditions constitute the sole and exclusive agreement between you and Healthy Pet Foods. You acknowledge that no other warranties, representations, written or verbal, have been made that are not reflected herein.
To the full extent permitted by law Healthy Pet Foods’ absolute liability, whether for breach of these Terms and Conditions or in negligence or in any other tort or for any other common law or statutory cause of action arising in relation to these Terms and Conditions, or Healthy Pet Foods product purchase is limited to the purchase price paid for Healthy Pet Foods product. To the full extent permitted by law, Healthy Pet Foods will not be liable for any direct, incidental, consequential or indirect damages, loss, loss of profits, goodwill bargain, or opportunity or loss of anticipated savings resulting from your purchase of Healthy Pet Foods product, whether based on warranty, contract, tort, or negligence, or whether or not Healthy Pet Foods knew the possibility of such damage.